Terms and Conditions

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Effective Date: 8/30/2023

Thank you for shopping at Beak Geek! We're committed to providing you with high-quality long sleeve sun shirts featuring bird pictures, bird field marks, bird descriptions, and range maps. However, we understand that sometimes circumstances may require you to return or exchange your purchase. Please read our Return/Refund Policy carefully to understand your options.

1. Returns and Exchanges:

1.1 Defective or Damaged Items: If you receive a defective or damaged item, please contact our Customer Support within 7 days of receiving your order. We will arrange for a replacement or a refund, including any shipping charges.

1.2 Size or Style Exchange: If you need to exchange the size or style of the shirt you purchased, please contact our Customer Support within 14 days of receiving your order. You may exchange the item for the correct size or style, provided the item is in its original condition, unworn, and with all tags attached. Return shipping costs for size or style exchanges will be borne by the customer.

2. Return Eligibility:

2.1 To be eligible for a return or exchange, the item must be unused, unwashed, and in the same condition that you received it, with all original tags and packaging.

2.2 Customized Items: Please note that customized items, including personalized designs or alterations, cannot be returned or exchanged unless they are defective or damaged upon arrival.

3. Return Process:

3.1 To initiate a return or exchange, please follow these steps:

• Contact our Customer Support at [email address or phone number] within the specified time frames mentioned above.
• Provide your order number, a description of the issue, and photographic evidence if applicable.
• Our support team will guide you through the return process and provide you with a return shipping address.

3.2 When shipping the item back to us, please ensure:

• The item is securely packaged to prevent damage during transit.
• You include a copy of your original packing slip or order confirmation.

4. Refunds:

4.1 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed to your original method of payment within [X] business days.

4.2 Refund Amount: The refunded amount will exclude any original shipping charges, and return shipping costs for size or style exchanges.

5. Non-Returnable Items:

5.1 Certain items are non-returnable, including:

• Items returned beyond the specified time frames.
• Items not in their original condition, damaged, or missing tags.

6. Contact Us:

If you have any questions or concerns regarding our Return/Refund Policy, please feel free to contact our Customer Support team at [email address or phone number].

Please note that Beak Geek reserves the right to amend this Return/Refund Policy at any time. It is your responsibility to review this policy periodically for changes.

Thank you for shopping with Beak Geek, and we hope you enjoy your bird-themed sun shirts!